Privacy Policy

EstheMate Technology Pte. Ltd. (referred to as "EstheMate," "we," "us," or "our") is committed to safeguarding your personal data. As the Data Controller, we determine the purposes and means of processing personal data collected through the EstheMate website (https://esthemate.com), the EstheMate mobile app, and any related services (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.

1. Scope of Our Role as Data Controller

EstheMate acts as the Data Controller for personal data collected through its Services. This means:

• We determine why and how your data is processed.

• We ensure compliance with applicable data protection laws, such as the General Data Protection Regulation (GDPR) and Singapore’s Personal Data Protection Act (PDPA).

• We do not process your data for purposes beyond what is described in this Privacy Policy without your explicit consent.

2. Personal Data We Collect

We collect personal data necessary to provide and improve our Services. This includes:

Automatically Collected Data ("Device Information")

When you use our Services, we may automatically collect:

• Browser type and version.

• IP address and time zone.

• Cookies installed on your device.

• Usage information (e.g., pages visited, referral sources, and interactions).

User-Provided Data

You may provide personal data, such as:

• Name, email address, phone number, and location when registering for the Services.

• Skincare tracking data is submitted via the mobile app.

• Payment information for transactions made within the Services.

We only collect data that is necessary to fulfill the purposes described in this Privacy Policy.

3. Purpose of Data Processing

We process your personal data to:

• Provide and personalize our Services.

• Improve functionality and user experience.

• Communicate updates, services, or support.

• Ensure data security and detect potential misuse.

• Fulfill legal and contractual obligations.

We do not use your personal data for purposes unrelated to providing or improving our Services without obtaining your consent.

4. Data Security

We are committed to protecting your personal data using:

• Encryption for sensitive data.

• Secure storage on controlled servers.

• Regular audits of our security systems and protocols.

While we take all reasonable precautions, no system can guarantee absolute security. Users are encouraged to exercise caution when sharing sensitive data.

5. Your Rights

If you are a resident of the European Economic Area (EEA) or a jurisdiction with similar privacy protections, you have the following rights concerning your personal data:

• Right to Access: Request a copy of your personal data.

• Right to Rectification: Correct inaccuracies in your data.

• Right to Erasure: Request deletion of your data (subject to applicable laws).

• Right to Restrict Processing: Limit the ways your data is processed.

• Right to Data Portability: Receive your data in a structured, machine-readable format.

• Right to Object: Opt out of certain types of data processing.

• Right to Lodge a Complaint: File a complaint with a data protection authority if you believe your rights are being violated.

Exercising Your Rights

To exercise your rights, please contact us at admin@esthemate.com. We may require verification of your identity to process your request.

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal and regulatory obligations.

When the retention period ends, your data will be securely deleted or anonymized.

7. Third-Party Services

We may share personal data with trusted third-party service providers to support our operations. These providers include:

• Payment processors for transactions.

• Analytics platforms for usage insights.

Third-party providers are required to handle your data in compliance with applicable laws and only for purposes consistent with this Privacy Policy.

8. International Data Transfers

Personal data collected may be processed or stored outside your country of residence, including in jurisdictions that may not offer the same level of data protection. EstheMate ensures that such transfers comply with applicable laws, using safeguards such as:

• Data processing agreements.

• Standard contractual clauses.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent. If we become aware that such data has been collected, we will delete it promptly.

10. Legal Disclosure

We may disclose personal data to:

• Comply with legal obligations, such as court orders or regulatory requirements.

• Protect the rights, property, or safety of EstheMate, its users, or others.

• Investigate fraud, security incidents, or other unlawful activities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our Services. Updates will be posted on our website and linked through the mobile app. Continued use of the Services after updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

EstheMate Technology Pte. Ltd.

Email: admin@esthemate.com

Website: https://esthemate.com